Cancellation, Refund and Delivery Policy

1. Delivery

Quick-Tatkal is a digital service, so nothing is shipped. Your plan starts automatically as soon as your payment is confirmed, usually within a minute, and the extension picks it up on its own. You will see the plan and its end date on your dashboard. If your payment went through but the plan has not appeared after 30 minutes, contact us and we will fix it or refund you.

2. Cancellation

Plans are one-time payments for a fixed period. They do not renew, so there is no subscription to cancel and you will not be charged again unless you buy again yourself.

3. Refunds

Because a plan is activated and usable right after payment, payments are generally not refundable once the plan is active. We will refund you in full in these cases:

• You were charged more than once for the same purchase.
• Your payment was taken but the plan was not activated, and we cannot activate it.
• The service could not be used because of a fault on our side, and we could not fix it within a reasonable time after you told us.

A refund is not available for a missed or unconfirmed booking, seats selling out, IRCTC outages or changes, a bank or payment delay, an account closed for breaking our Terms, or a change of mind after the plan has started.

4. How to ask for a refund

Email support@fortisai.in within 7 days of the payment, from the address on your account, with the Razorpay payment ID (it is in your payment receipt) and a short description of the problem. We will review it and reply.

5. How refunds are paid

Approved refunds go back to the original payment method (card, UPI or bank account) through Razorpay. After we approve a refund it usually reaches you in 5 to 7 working days, depending on your bank. If your plan was refunded, it ends when the refund is issued.

6. Contact

FORTIS AI: support@fortisai.in. See also the contact page.